Friday, February 14, 2003
Canadian
in passport fiasco
Humiliated
by immigration staff
Jim
Rankin (Staff Reporter)
A
Toronto woman coming home from India says she was pulled
aside at Chicago's O'Hare Airport, accused of using a fake
Canadian passport, denied consular assistance and threatened
with jail.
In
tears and desperate, Berna Cruz says she told U.S. Immigration
and Naturalization Services (INS) officers she didn't want
to go to jail. She told them she had to get home to her
two children and was expected to be at work the next day
at a branch of a major Toronto bank where she works as a
loan officer.
Instead
of jailing her on Jan. 27, an INS officer cut the front
page of Cruz's passport and filled each page with "expedited
removal" stamps, rendering it useless.
She
was photographed, fingerprinted, barred from re-entering
the U.S. for five years and immediately "removed."
Not
to Toronto, but to India, where she had just spent several
weeks visiting her parents.
It
took four days, and help from Canadian officials in Dubai
and a Kuwaiti Airlines pilot, to get her back home.
"It
was a total abuse," Cruz said in an interview with
the Star. "I want to see them punished for this and
bring some justice."
This
week, Cruz sent a letter, along with a sworn affidavit,
and the INS removal documents to Prime Minister Jean Chrétien
and Foreign Affairs Minister Bill Graham.
The
letter arrived at the Prime Minister's office yesterday,
and staff had not had a chance to look into the story. But
Foreign Affairs spokesperson Reynald Doiron confirmed yesterday
that staff in Dubai issued Cruz an emergency passport and
assisted in getting her home, via London.
"We're
going to bring her case to the attention of the State Department
in Washington, request an explanation on the INS refusal
to grant at least one phone call to Ms Cruz, and we'll see
what the American response is going to be," Doiron
said last night.
A
full report is also expected from a Canadian official in
Dubai and will be incorporated into the query that will
be sent to the State Department, said Doiron.
A
spokesperson for the INS in Chicago said she needed time
to look into Cruz's story but did say that officers have
the authority to use expedited removals when passengers
have no documents or are carrying documents that are suspected
to be fraudulent or tampered with.
"We
have very high-tech technology out there to detect these
kinds of tampered documents," said Gail Montenegro.
"Also, any individual who expresses an interest in
speaking with their consular official, we grant that. We
do it over the phone. We do it all day. We do it any time
that request is made."
Montenegro
said Cruz is welcome to file a complaint and that the INS
takes complaints about officer conduct seriously.
Cruz
feels she was harassed because of the colour of her skin.
She says the INS officers humiliated her, and Canada, by
refusing to allow her to contact Canadian authorities.
Her
ordeal began shortly after her flight from India, via Kuwait,
arrived in Chicago the night of Jan. 27. With about two
hours to spare before her connecting flight to Toronto,
she had to first clear U.S. customs and immigration.
At
the counter, she says an INS officer told her the picture
on her passport looked "funky." She was brought
to a room where other passengers were being checked. They
all seemed to be people of colour, she says. She says she
noticed that a passenger from her flight who spoke Punjabi
had also been pulled aside.
Cruz
insisted the passport was real. INS officers, she says,
said otherwise and became abusive.
Cruz
was born in Trivandrum, India, and immigrated to Canada
in 1994. Five years later, she became a citizen and traded
in her Indian passport for a Canadian one. Her birthplace
is noted in the passport, and it's the same passport, she
says, the INS officers suspected was a fake.
An
officer, says Cruz, suggested she had bought it in Sri Lanka
and asked how much it cost her.
Cruz
says an officer also asked here why her surname was not
"Singh" and commented that it was clever of her
to use a Spanish name. Cruz, who is separated from her husband,
says she told the officers that her maiden name is Fernandez.
It's not uncommon for Indian-born people to have Portuguese
surnames, but the officers didn't seem to care, she says.
"They
said, `You better tell the truth because we know this is
not a valid Canadian passport. We'll throw you in jail,'"
Cruz recalled.
An
officer, she says, held the passport up to a light on the
ceiling, flipped through pages and said there were "chemicals"
on it that indicated it was fake.
What's
odd, says Cruz, is that the passport hadn't been doubted
when she was leaving Toronto, via the U.S., for India, and
on previous trips to Boston, New York and Spain.
Cruz
says she tried to show the officers other identification
she had in her purse, but they weren't interested. "I
was trying to explain to them, but they didn't want to listen
to anything, they didn't want to see anything."
As
many as five INS officers were involved in the questioning,
said Cruz.
"They
just gave me two options: end up in jail (and wait several
days to speak with Canadian officials) or take the flight.
I pleaded with them to get in touch with the Canadian embassy,
or if I could make a call, and they said no."
She
says she was hurried on to a flight destined for India,
via Kuwait. The captain of the Kuwaiti Airlines flight had
been handed her altered passport by American officials and,
mid-flight, asked Cruz what had happened.
Her
valid Indian visa was also stamped by the INS, which Cruz
felt would make it difficult for her to even re-enter India.
The
pilot agreed she could not go back to India with a destroyed
passport and told her he would take care of the mess once
on the ground in Kuwait.
"He
was very, very helpful." Cruz spent three days in Kuwait
City while Canadian officials at the Dubai consulate sorted
out the mess and issued an emergency passport.
When
Cruz didn't arrive home and missed work, her family in India
and Toronto became worried and, without knowing what had
happened, a family member told her boss that she was sick.
Two
days later, the pilot who helped Cruz had his daughter phone
Cruz's employer to tell them what had happened. But with
two different stories, and no word from Cruz herself, her
employer took her off payroll and assigned her desk to someone
else.
The
work problems have since been sorted out, although she did
not want to name the bank she works for.
But
Cruz says she hasn't found a way to deal with the range
of emotions she's now feeling.
"It's
really hard. I can't get sleep at nights," she said.
"I can't really do anything. It's been a week since
I really cooked for the kids."
Cruz
says she wants the Prime Minister to speak out publicly
about the incident in the hope other Canadian citizens do
not receive similar treatment.
"It's
horrible. It was humiliating," said Cruz. "What
I felt was that it was total discrimination, racism."
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